Cabral Investigation Services Owner Nanette Cabral was interviewed on camera with Fox News 25 anchor Ted Daniel to discuss a double murder of two prominent doctors here in the Boston area. Mr. Daniel requested a sit down with Nanette to gain her insight and expertise on the handling of 911 calls by dispatchers, protocol for escalating calls and resources available to dispatchers.
As the former officer in charge at the Harbor Point Department in Boston and having direct experience with dispatch, Nanette was eager to discuss this case with Mr. Daniel. The handling of these calls, the resources available to dispatchers and the criteria for utilizing them can mean the difference between life and death – literally.
The slaying of Lina Bolanos and Richard Field happened nearly 2 years ago, suspect Bampumim Teixeira was sentenced in December 2019. It is now being discovered that multiple calls from a cell phone to the Boston Police 911 dispatch, were from Lina Bolanos, during the time of the murders.
Hearing the multiple 911 calls, Nanette listened as the dispatchers tried to get the information needed to send help. The caller was barely able to speak but kept trying over and over, desperate for help. The chilling pleas sounded like “help” and “hurry” to our team. Nanette also heard what sounded like the number 40 or 41. You could hear the desperation and urgency in the caller’s muffled voice. Since dispatch was unable to discern the emergency and location, per protocol the call was terminated. Was she trying not to alert her attacker she was calling for help? Was it because she had already been injured and physically couldn’t speak louder? We now know she had been stabbed multiple times, including in the neck. Was she stabbed before, during or after she called 911? Sadly, we will never know.
Of the 6 calls that were made to Boston Police 911, one lasted over 3 minutes. It does raise the question, why was help not able to be sent sooner? My iPhone knows to put a call through when ‘do not disturb’ is on if the same number calls multiple times. Was there no way to see that multiple calls were coming from the same number that night?
Nanette replayed the calls, each time feeling heartbroken for this woman. When asked if she would have done anything differently, Nanette replied, “I wish I had taken that call. There comes a point where someone should have gone to a supervisor. Multiple calls from one number in a short time frame, a muffled voice on the other end – it deserved more attention. The technology exists to do more. A life could have depended on it. I would have gotten a supervisor and played the calls over and over. I would have pushed to run the phone number to obtain an address”
The calls originated from a cell phone, so the exact location of the call was not immediately available to the dispatchers, as it is with landlines. We ran the cell phone number through our system and INSTANTLY the name and address were staring at us. The number was registered to Richard Field, who lived at 40 Fay St. To us, it did sound like Lina Bolanos was trying to give her address.
Police were alerted to the scene by the building’s concierge where the couple resided. This was after being alerted by friends of the couple who received chilling texts of “gunman” “in house” and “serious”.
The interview will air in February, we’ll confirm once we know the final air date.
It is our hope to help answer questions, concerns and give a little insight into what Cabral Investigation Services is about. Feel free to give us a call for a free consultation at 857-417-2053 or shoot us an email. If there is a topic or concern you’d like to see addressed, send an email on over to cd@cabralinvestigationservices